Privacy policy

01Scope

This policy covers the Pak Khazar website and its forms: warranty registration and lookup, service requests and tracking, orders and order tracking, the contact, corporate-sales and careers forms, the newsletter and the live chat.

02What we collect

We only ask for what we need to handle your request. We never ask for your national ID, bank card details or a password.

• Warranty registration: name, mobile number, appliance details and serial number, purchase date and place, installation date, installer details (optional) and installation address.
• Service requests: name, mobile number, appliance details, request type, description of the problem, address and preferred contact time (optional).
• Orders: name, mobile number, address and postal code (optional), products and quantities, and order notes (optional).
• Contact, corporate-sales and careers forms: name, mobile number, email (optional), organisation, city and your message.
• Newsletter: your email address only.
• Live chat: your name, mobile number (optional), your messages and the page you started the chat on.

03How we use it

Each form's information is used only for that purpose: registering warranties, providing after-sales service, arranging and delivering orders, answering messages and sending the newsletter to subscribers. We may call or text you to arrange things.

We do not sell or rent your information or share it with others for advertising.

04Who can see it

Only authorised Pak Khazar staff can see your information, each as far as their job requires: for example support staff see service requests and sales staff see orders. Changes made by staff are logged.

To carry out after-sales service, the details needed (name, phone, address and appliance) may be passed to the authorised service centre handling your request. Information is disclosed to authorities only when the law requires it.

05Lookups and tracking

Warranty lookups and order or service tracking need two things only you know (your mobile number plus the serial number or reference code), and results show only status, product and dates; never your name, address or staff notes. The number of lookups per device is limited so codes cannot be guessed.

06Cookies and browser storage

The Pak Khazar website sets no advertising or tracking cookies for visitors and uses no third-party analytics or ads. Your cart is kept only in your own browser (localStorage) and is not sent to us until you order. If you start a live chat, an essential cookie (up to 30 days) keeps your conversation across pages. The only other cookie is for staff signing in to the admin panel.

07Security and retention

Information is stored on Pak Khazar's own servers and not sent to outside services for storage or processing. We keep it for as long as your request, the warranty and after-warranty service and our legal obligations require, then delete or anonymise it.

08Your rights

You can ask to see, correct or (unless the law or an active warranty requires us to keep it) delete the information we hold about you. To leave the newsletter, just let us know.

For any question or request about this page, use the Contact page or email info@pakkhazar.com.

09Changes

If this policy changes, the new version will be published on this page with its date.